All serial numbers are recorded and attached to all orders. Free returns are allowed for all non-bulk (bulk is considered 2+ units of the same item) orders within 30 days of the order placement.
NOTE: Items must be returned sealed and unopened for a full refund. Restocking fees of 20% will be charged on items returned in used/opened box condition.
To inquire about a return, please visit playstationprime.com/contact/ and email [email protected] and our support team will reach you within 24 hours.